Hareef Support

Have a question or a problem? Email us and we usually reply within two days.

How do I play?

Pick a letter and a category; every answer must start with that letter. Choose the right answer from the options before time runs out. Play solo, with friends, head to head, or as a group on your TV.

How does the balance work?

Your balance is counted in questions: each question shown uses one, and unshown questions are returned. The Letter of the Day is free, and your balance never expires.

I bought questions but my balance didn’t update

Close and reopen the game while online, and the balance is added automatically. If it still isn’t, email us your account email and the Apple or Google receipt.

I want a refund

Refunds are handled by the store you bought from: reportaproblem.apple.com for Apple, or Google Play for Google.

I forgot my password

On the sign-in screen tap “Forgot password” and we’ll email you a link.

Deleting your account

Settings → “Delete my account”. Details are on the account deletion page.

Privacy

Read our privacy policy.